Question 1

What areas do you serve?

Accepted Answer

We serve Southern New Hampshire and Northern Massachusetts, including Nashua, Salem, Derry, Merrimack, Manchester, Andover, Methuen, Lowell, and surrounding communities. If you are unsure whether we cover your area, give us a call and we will let you know.

Question 2

Do you offer emergency HVAC services?

Accepted Answer

Yes. We offer 24/7 emergency service for heating and cooling breakdowns. If your system fails outside of normal business hours, call our main number at (603) 493-2236 and you will be connected to an on-call technician.

Question 3

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All of our technicians are fully licensed, insured, and undergo continuous training. We carry both liability and workers compensation insurance for your protection.

Question 4

Do you offer financing options?

Accepted Answer

Yes. We partner with several financing providers to offer flexible payment plans for new system installations and major repairs. Approved customers can enjoy low monthly payments with competitive interest rates.

Question 5

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment by calling (603) 493-2236, filling out the contact form at https://freestatehvac.com/contact, or emailing fscoolingandheating@gmail.com. We offer flexible scheduling including early morning and weekend appointments.

Question 6

What brands do you work with?

Accepted Answer

We install and service all major HVAC brands including Carrier, Lennox, Trane, Rheem, Goodman, Mitsubishi, Daikin, and more. As an independent contractor, we recommend the best equipment for your specific needs and budget rather than pushing a single brand.

Question 7

How do I know if my AC unit needs to be replaced or just repaired?

Accepted Answer

A few signs point to replacement: the system is over 10 to 15 years old, repair costs exceed half the replacement cost, your energy bills keep climbing, or the unit uses R-22 refrigerant. For a definitive answer, we will do a full assessment and give you honest repair vs replacement options.

Question 8

Do you offer free estimates?

Accepted Answer

Yes. Free estimates on all new installations and major repairs. No pressure, no surprise fees. You get the price upfront in writing before any work starts.

Question 9

How often should I have my HVAC system serviced?

Accepted Answer

Twice a year. Once in spring before cooling season and once in fall before heating season. Our maintenance plans handle this automatically and keep manufacturer warranties valid.

Question 10

Do you work on ductless mini-split systems?

Accepted Answer

Yes. We install, service, and repair ductless mini-split systems from all major brands including Mitsubishi, Daikin, LG, and Fujitsu. These systems are ideal for additions, older homes without ductwork, or specific room heating and cooling.

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